Find answers to common questions about our services, products, and policies.
AgroGroom Enterprise is an online grocery store that delivers fresh produce, daily essentials, and quality ingredients right to your doorstep. We offer a wide selection of products at competitive prices, serving customers across Lagos.
Click on the "Register" button in the top right corner, fill in your details, and verify your email address. Creating an account allows you to track orders, save your preferences, and enjoy faster checkout.
We currently deliver to most major areas in Lagos. Enter your address during checkout to see if we deliver to your location. We're constantly expanding our delivery areas.
We accept cash on delivery, bank transfers, and major credit/debit cards. All payments are processed securely through encrypted payment gateways.
You can modify or cancel your order within 30 minutes of placing it. After that, please contact our customer service team immediately, and we'll do our best to accommodate your request.
Yes, we have a minimum order amount of ₦500 for free delivery. Orders below this amount may incur a delivery fee. Check our shipping page for more details.
Standard delivery takes 2-3 business days. We also offer same-day and next-day delivery options in select areas for an additional fee. Delivery times are estimated at checkout.
Our delivery team will attempt to contact you. If you're unavailable, we'll leave your order in a safe place (if specified) or arrange for a redelivery at your convenience.
Yes, we offer contactless delivery options. You can specify your preference during checkout, and our delivery team will follow your instructions.
We accept returns within 7 days of delivery for non-perishable items in their original condition. Perishable items can be returned within 24 hours if they don't meet quality standards.
Contact our customer service team to initiate a return. We'll provide you with a return authorization and instructions. In some cases, we may arrange for pickup of the item.
Once we receive and inspect the returned item, we'll process your refund within 5-7 business days. The refund will be credited to your original payment method.
Can't find the answer you're looking for? Please contact our friendly customer service team.
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